Digiwealth (Pty) Ltd is an authorised Financial Service Provider licensed by the Financial Sector Conduct Authority (FSCA) of South Africa.
FSP Number: 55173
We are legally authorised to render financial services and comply fully with the Financial Advisory and Intermediary Services (FAIS) Act.
Treating Customers Fairly (TCF)
TCF is built around six outcomes
We are fully independent. We do not accept third-party incentives or commissions that may influence investment decisions.
Investment processes are overseen by FSCA-approved Key Individuals and Representatives as well as an externally appointed compliance officer
This includes:
As required by the FSCA Section 14 of Board Notice 80 of 2003 for online financial service providers:
We ensure that all online advice, data collection, disclosures and educational content follow regulatory standards for accuracy, safety and fairness.
No information on this website constitutes personalised financial advice unless explicitly stated.
We comply with the Protection of Personal Information Act (POPI Act, No. 4 of 2013).
This includes:
In compliance with the Promotion of Access to Information Act (PAIA, No. 2 of 2000):
Our PAIA Manual explains what information we hold, how to request access and who to contact with formal enquiries.
If you have a complaint:
Email: compliance@digiwealth.co.za
Phone: + 27 82 759 2318 | +27 21 975 2535
If you are not satisfied with the outcome, you may escalate your complaint to:
Email: info@faisombud.co.za
Website: www.faisombud.co.za
We aim to resolve all complaints promptly, fairly and transparently.
Our compliance officer details:
Name: Windall Bekker
Position: Compliance Officer
Email: compliance@digiwealth.co.za
Phone: + 27 82 759 2318 | +27 21 975 2535
